§ 1. General
The following conditions apply to all orders placed by the customer (hereinafter referred to as "you" or "customer") at Snusdelivery. All goods remain the property of Snusdelivery until full payment has been received by the company.
By using Snusdelivery.se and placing an order, you agree to follow the terms and conditions stated here ("Purchase Terms"). Please ensure that you have read and understood the Purchase Terms before placing your order.
That products or services are provided on Snusdelivery.se at a certain given time does not imply or is a guarantee that these products or services are always available. We reserve the right to stop selling or recall a product at any time.
We reserve the right to change these terms as necessary, without notifying you in advance. The version of the terms that applies to your order is the version available on Snusdelivey at the time you place your order.
§ 2 Prices
The prices stated on Snusdelivery are inclusive of statutory value added tax, and excluding shipping costs.
All prices include VAT at 25%. If the VAT changes, we reserve the right to adjust our prices and fees by the corresponding amount. VAT is included in the price.
We reserve the right for possible printing and typing errors.
At Snusdelvery we have no minimum order value limit.
§ 3 Fees
When ordering from Snusdelivey, there is an additional cost for shipping your package and any cost may be added depending on the choice of payment method. If you would like to return an item or your entire order, you must bear the cost of return shipping.
Any shipping costs may vary depending on the size or weight of your order.
The cost of the different delivery methods is clearly stated in the checkout steps.
If we are unable to deliver your order in full, but have to split it into multiple deliveries, you will not be charged any additional fees for subsequent deliveries.
In the case of unclaimed packages, we charge a fee of SEK 199 for handling the unclaimed shipment.
§ 4 Implementation, campaigns and discount codes
We do not use redemption or promotional codes as this violates the law and regulations for the marketing and sale of tobacco products.
The price stated on snusdelivery.se is the actual price of the product and cannot be influenced by you as a customer. The total amount stated in the cash register and which you approve when completing the purchase is the total amount to which you have bound yourself according to the terms and conditions and which must be paid. This total cannot be changed after completion of purchase.
§ 5 Ordering and drawing up of agreements
You place your order online via Snusdelivery.se. We do not have a physical store and therefore all orders must go via Snusdelivery.se. We are not responsible for any errors that may occur if you place your order via a site other than Snusdelivery.se.
When you place an order with us, you must verify your age via bank ID. This is done because we do not sell our products to people under the age of 18. Once you have placed your order, we will email you a confirmation that your order has been received. An order confirmation is then sent out confirming that your order has been sent from us. We reserve the right to cancel orders that violate the Tobacco Act. This could be, for example, if a minor tries to shop on our website or if we suspect languishing. If for any reason we are unable to ship your order or parts of your order, we will inform you of this as soon as possible, but no later than in your order confirmation.
If we have already received payment for such an order, we will refund the applicable amount using the same payment method you used when placing your order. Depending on which delivery method you have chosen, you will be contacted with information about your package by the carrier.
In the event of any contact from Snusdelivery's side, this will be to the e-mail that the customer entered at the time of the order.
§ 6 Right of withdrawal
If you are not satisfied with the product you ordered, you have 14 days right of withdrawal from the day you collect your package. The right of withdrawal applies to all goods regardless of price. You have the right to carefully open the packaging to check that the product is free of defects.
The right of withdrawal can be extended on selected occasions to the customer's advantage, for example during holidays or delays that may have been caused at the time of delivery. If you have been charged for the goods, you will receive a refund which includes Snusdelivery any additional shipping cost and excludes any return shipping cost, if the prepaid return shipping slip is used for the return. If you choose to keep certain goods and only partially return your order, the shipping cost, i.e. the cost that was added to your order as a shipping cost, will not be refunded.
§ 7 Faulty goods
If you have received a faulty product, you must immediately notify Snusdelivery's customer service and wait for further instructions. For goods sent incorrectly by mistakeg from Snusdelivery, an exchange is made for the correct product, provided that the product is in stock. We must provide the faulty item before we can send out a new item. We are responsible for the return shipping cost and the cost of resending the correct item. If the item is not in stock, you may return the faulty item for a full refund of the item and the return shipping cost.
The provisions herein do not limit applicable statutory rights.
§ 8 Return
Snusdelivery guarantees a full refund minus the shipping cost of the return.
All our orders contain a prepaid return slip that you can use if you wish to return one or more items.
For a full refund, the condition is that all goods are returned in the same condition as they were in when delivered to you. The goods must be complete and in new condition for an approved return. This means that the goods must not have been used/consumed and that the labels and original packaging are intact, and that the snuff box/stock is returned in the condition in which it arrived.
You may check and examine very carefully, but the product may not be altered in any way.
NOTE: We do not accept packages sent against cash on delivery, registered package/letter or the like.
§ 9 Complaints
A complaint is an original defect in the product, for example a manufacturing defect. Complaints do not refer to wear and tear. Contact us as soon as you discover a fault with the product.
We handle each complaint individually, therefore the process can take up to 4 weeks from the time you first contacted us. We will get back to you as soon as we have made an initial assessment by email, then we will inform you how we proceed in the process. Save your packing slip/receipt until the complaint is complete. In the event of an approved complaint, we are responsible for shipping, return shipping and overheads related to the product you have complained about.
Snusdelivery complies with Sweden's Consumer Purchase Act, the law gives you the right to complain about a product within 3 years, provided that the product was faulty at the time of delivery. The right to complain applies regardless of whether the defect is visible or hidden.
In the event of disputes that we cannot resolve together, we recommend that you turn to the General Reclamation Board (ARN). We always follow their advice.
§ 10 Payment
Snusdelivery uses Klarna Checkout as a partner for payments.
Klarna Checkout presents certain information to you as soon as you are identified. The information you need to enter to achieve identification may vary between different purchase occasions and customers. Any credit information is never taken directly in Klarna Checkout, but when necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your credit rating and cannot be seen by others who request credit information about you, for example banks. After you have been identified, Klarna Checkout displays which options are available to you. Invoice is the default payment option, but you can of course freely choose one of the other options, such as direct payment via bank or payment by card. The options you are offered may change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.
Extra fees may be added to your purchase from Klarna.
If you have questions about your payment, please contact Klarna. Snusdelivery cannot answer questions about your payment as it is handled by Klarna after confirmed purchase.
Read more about conditions for using Klarna Checkout.
Contact Klarna customer service
§ 11 Deliveries
Snusdelivery always strives to give you as good a shopping experience as possible with fast and easy deliveries. We are constantly working on improving our delivery options.
We currently only deliver to Sweden.
§ 12 Damaged package
All packages that leave us are insured. If the package and/or the contents are damaged when you receive it, you must report it immediately upon delivery of your package and immediately contact Snusdelivery. If you have collected and opened the package and discover damage to your goods, contact Snusdelivery immediately. Transport damage must be reported to us immediately. A reasonable time for reporting transport damage with Schenker as carrier is within 7 days from the pick-up date.
All packaging and outer packaging must be kept for possible inspection and evidence. If transport damage is discovered, the package must be left in an unchanged condition and photographed. You must then contact Snusdelivery to receive further instructions on how to proceed with your complaint.
We advise against sending the package back or throwing away the packaging. This is to be able to receive compensation in the event of a complaint against the carrier.
§ 13 Unhealthy buying behaviour
Being able to offer open purchase for 14 days is a basic requirement when shopping at Snusdelivery.
We reserve the right to suspend customers due to unhealthy purchasing behavior. If Snusdelivery has reasonable grounds to suspect that there is abuse, solicitation, purchase of minors (under 18 years), fraud, harassment, excessive/pathological buying behavior or the customer acting as a reseller of the goods being purchased, we will reject the order due to unhealthy buying behavior.
In this context, the suspicion is based on a number of objective, non-discriminatory criteria including: a trade-off regarding purchase frequency, order composition, return composition, late returns/uncollected orders, alleged missing goods during delivery or return, multiple returns of identical goods, or attempts to bypass a previous rejection with a fake or different identity. At the same time, we emphasize that the behavior is systematic and not random/in individual cases.
The identification of a buying pattern that we consider abnormal and beyond what we consider to be an "acceptable buying behavior and an acceptable buying culture" is made. If a customer is identified, he must be denied an order with Snusdelivery - either for a time or forever. If you are refused an order, you are a suspended/blocked customer with us. We always notify you by email or verbally if you have become this.
As in all cases, a purchase/agreement with Snusdelivery is not entered into until we have sent an order confirmation and receipt.
This clause does not prevent customers from returning an already approved order, but may in specific cases prevent customers from purchasing.
§ 14 Colors
We strive to show the characteristics and colors of our products as realistically as possible through our product images. However, the color you see on Snusdelivery is dependent on your computer monitor, and we cannot guarantee that your computer can visually reproduce colors correctly or in the same way as in our system.
§ 15 Minors
By accepting Snusdelivery's terms, the customer confirms that he/she has turned 18 and is of legal age and has full legal rights to enter into an agreement with another party. Persons under the age of 18 may not shop on the Website. Orders made in the name of another person (forgery), or in any other way that puts Snusdelivery at risk of suffering financial damage, will be reported to the police. Every order and customer is also reviewed manually for maximum security, as tobacco is an adult product, we follow tobacco legislation closely. Snusdelivery's service may only be used by private individuals. Snusdelivery reserves the right to refuse an order if it is suspected that the order is not intended for the customer's private use. In case of suspicion that the customer or the customer's order does not meet Snusdelivery's conditions, or in case of suspicion of other types of irregularities or misuse of the service, Snusdelivery reserves the right to refuse or change a customer's order. Snusdelivery has also made it so that customers must verify their age and identity via the release of the products to provide extra security and safety.
§ 16 Personal data
In connection with your registration and order, you agree that we store and use your data in our business, to complete and provide the service you expect from us. With the help of your social security number, we check your credit status and your address. The credit information we provide is not registered in any public registers and is therefore not visible to other companies or persons. We also assure that we will not sell or transfer any personal data.
We have a collaboration with Klarna and use the Klarna Checkout service. By agreeing to our terms of purchase, you also agree to the terms of use of Klarna Checkout. Snusdelivery and Klarna process your personal data to be able to offer you a simplified payment via Klarna Checkout and to be able to further simplify the payment process the next time you use Klarna's services. Snusdelivery and Klarna process the personal data for the purpose of securing your identity, administering the customer relationship, preventing abuse or incorrect use of payment services, performing customer analyses, credit assessment, risk analyses, risk management, business development, for commercial and marketing purposes for their own part and for our specially selected partners, as well as to otherwise meet applicable legal requirements. We also assure that we will not sell or transfer any personal data.
Read terms and conditions for Klarna Checkout.
§ 17 Cookies and privacy policy
We collect information from all visits to the Snusdelivery.se website. We use this information to improve your user experience, evaluate individual elements and the use of the website and support marketing from Snusdelivery.se
Below you can read more about what information we collect, how we handle the information, who has access to it and how you can contact us regarding questions regarding our handling of cookies and privacy policy and your privacy policy. Snusdelivery collects information according to existing legislation. If Snusdelivery processes personal data, it is done in accordance with the Personal Data Act.
When you visit Snusdelivery, we automatically track your IP addressress and data when you move between different pages and services on the website. We want you to have a simple user experience, therefore we also register your active actions, such as when you log in or choose to subscribe to our newsletter.
In the following way, Snusdelivery collects the information about the website's visitors:
- By using cookies
- By the website's users providing information themselves (for example, your order information in the case of a purchase)
What is a cookie?
A cookie is a small text file that is stored in your browser when you visit Snusdelivery.se. A cookie is stored to maximize the website's functions in order to give you as simple and unique a shopping experience as possible. Personal information is not stored in your cookies.
Almost all websites use cookies today. The information in your cookies is sent between your browser and a web server, it includes information such as user settings, login and how you use the website. Cookies are necessary to be able to provide a certain service on the website, as they are stored on your computer in order to help you and contribute to the best possible experience. They also contribute to the website being analyzed to improve the user experience.
How to avoid cookies
If you do not want to receive cookies from Snusdelivery, you can either block all cookies, delete existing ones or set your computer so that you receive a warning before cookies are saved.
Changing your cookie settings may impair your user experience on our website. We recommend that you read our cookie policy carefully before making any changes to your cookie settings. As there may be functionalities on Snusdelivery that will not work for you.
If you want to change your cookie settings, do so in your browser's security settings. The procedure may vary depending on the browser you are using.
How Snusdelivery.se uses cookies
Cookies help us determine who visits our website, this in turn allows us to create demographic and customized statistics. The information gives us the ability to adapt and create certain content and services that match your and other customers' wishes.
Personal information and protection of personal data
We care about your personal information and do not share it with third parties. Except if you have actively indicated your consent for us to share it. The personal information we have about our customers is information we entered in connection with a purchase, participation in a customer survey or the like. The information collected is names, addresses, zip codes, email addresses, gender, age and purchase history. If you participated in, for example, a customer survey, we have also saved opinions on various topics.
We comply with current legislation and store all information in a secure and confidential manner.
Welcome to contact us regarding personal data
If you wish to have access to the information we have about you, you are welcome to contact our customer service. This applies if you wish to delete or update your personal data with us. We can also help you correct any incorrect data registered with us.
§ 18 Fraud
All attempted frauds are reported to the police by our payment solutions provider. Snusdelivery reserves the right to cancel a purchase if fraud is suspected. Fraud includes purchases, data breaches or other misuse of our site or product.
As a consumer, if you are exposed to fraud, you must contact our payment solution provider for notification.
§ 19 Guarantee
Snusdelivery is an authorized reseller of all brands sold on Snusdelivery.se. Therefore, we can guarantee that all goods are genuine. If the goods you have purchased are defective, Snusdelivery applies applicable consumer legislation. If you are not satisfied with your goods due to obvious manufacturing defects, including damage incurred during transport - please inform us as soon as possible.
§ 20 Marketing and printing errors
We take responsibility for all information communicated via Snusdelivery.se. This via all of our channels; website, newsletter, Facebook, Instagram, information in our packages and customer service. We disclaim responsibility for all other information relating to Snusdelivery and communicated via channels other than our own. We cannot guarantee that information provided via other websites or advertisements is correct and therefore take no responsibility for that information.
§ 21 Force Majeure
Snusdelivery is exempt from penalty for failure to fulfill a certain obligation under this agreement, if the failure is based on an exculpatory circumstance as described below and the circumstance prevents, hinders or delays fulfillment. Such as liberating circumstance shall be considered i.a. authority action or omission, new or amended legislation, conflict on the labor market, blockade, fire, flood, sabotage, accident of majorextent or other type of natural disaster. Force majeure includes authority decisions that affect the market and products negatively, e.g. restrictions in indication, warning texts, sales bans, etc., abnormal decline in the market and if the company is exposed to criminal activity that affects the business.
§ 22 Support and availability
We at Snusdelivery want you to have the best shopping experience possible and ask you to contact us if there is anything we can help you with. Contact is made via our customer service form or by email to customer support.
We answer questions via e-mail within 24 working hours of receiving the current request, with the exception of weekends and public holidays. Some questions may require research and then the response time may be slightly longer, but no longer than 72 working hours.
Our customer service operates during normal office hours.
The time guarantee only applies to inquiries relating to actual purchases and orders and during weekdays. The response time for complaint cases is not included in this time frame but is determined individually and may therefore have a longer response time.
§ 23 Company information
Snusdelivery is a webshop and the company is registered in Sweden with its seat in Stockholm.
JoScap AB - 559366-9897, Flaggan 211, 116 74 Stockholm
For questions and customer service contact [email protected]/0735649469.
